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Training Volunteers and Professional Development

The Training page for Volunteer Today has historically focused on tips for trainers. Each issue will now have information on some aspect of professional development for managers of volunteers and some articles on how to be a better trainer of volunteers. The author of this page, Nancy Macduff, is open to ideas and suggestions from readers on what might be useful information in the area of professional development. You can email her at: mba@bmi.net

~ March 2013 ~

QUICK TIPS TO ENHANCE TRAINING

Get instant feedback

Post a wall in the training room with three large sheets of easel or continuous roll paper.  Divide into three sections. 

A.  Issues or concerns. 

B.  Main Ideas. 

C.  Thoughts/Feelings. 

Encourage people to write on the wall during breaks or small group activities.  This helps everyone in training session stay engaged and reinforces learning.

Get it right from bad example.
Training volunteers to fill out forms can be daunting.  Use incorrectly completed forms on a Power Point to test trainees understanding of completing the form accurately. A variation on this is to organize trainees into groups and have them discuss the form with errors and work to complete it correctly.
Plan B
Arrive prepared to use your Power Point only to discover that it doesn’t work with available equipment?  Be sure to have a Plan B in the event of equipment incompatibility. There was training before Power Point.
Prepare for equipment usage. 
It might be a video or CD or a PowerPoint. An audiotape.  Be sure to carry an extension cord with adapter end.  Check the impact of outside light on the presentation.  Arrive early to test everything in place before trainees arrive.

light bulb

Get a tip on some aspect of volunteer administration daily on Twitter.

You do not need a twitter account. Just visit the site on the Web. Paste this address into your browser and you can pick up new ideas. Book mark the page for ease of revisiting.

http://twitter.com/nlmacduff

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Professional Development

Ideas, theories, information, and training for those who manage the work of volunteers



Online Training for Directors of Volunteer Programs

blue dot Recruiting Volunteers

blue dot Training Volunteers

blue dotLeadership and Communication with Volunteers

blue dotSupervision and Management of Volunteers

HONE YOUR SKILLS IN MANAGING VOLUNTEERS

Time to sign up for college all-online class that combines practical and theoretical content to help you be more effective at administering a volunteer program.

Recruiting Volunteers Spring 2013

Recruitment of Volunteer (8 weeks)engages students in a marketing approach to the recruitment of volunteers.  Interactive activities involve students in practical discussions of the different styles of volunteering—traditional and episodic; building a recruiting plan, advertising and promotion for volunteers, and the organization of a volunteer recruiting team. Assignments in all classes are interactive and designed to build skills directly applicable to a manager of volunteers program.  Assignments can be used immediately in existing volunteer programs. 

Training Volunteers Spring 2013

Training Volunteers (8 weeks)engages students in organizing training sessions for volunteers. Topics include: how adults learn, learning styles, building content, measureable learning objectives, selecting the best teaching techniques, and evaluation of learning. Assignments in all classes are interactive and designed to build skills directly applicable to a manager of volunteers program.  Assignments can be used immediately in existing volunteer programs. 

Leadership and Communication with Volunteers Spring 2013

Leadership and Communication with Volunteers (4 weeks)

Effective leadership begins and ends with successful communication. Managing volunteers requires a knowledge of one’s own communication and leadership style and that of others!   Information must be passed accurately in order to lead people.

This module outlines the components of communication required to effectively lead and manage the work of volunteers:  personal communication style, feedback, leadership, and building effective relationships.

Supervision and Management of Volunteers Spring 2013

Supervision and Management of Volunteers (4 weeks) The essential component of supervising and managing volunteers is understanding the broad spectrum of what motivates volunteers to serve and to stay. This class reviews four motivational theories and applies them in the volunteer setting. There is also opportunity to review conflict resolution strategies. Risk management is discussed in some depth.

For more information:

http://tinyurl.com/b3cd2oc


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Portland State University Training for Administrators of Volunteer Programs

Institute for Nonprofit Management

Department of Extended Studies

Volunteer Engagement and Leadership Program

 

Portland State University’s Volunteer Engagement and Leadership certificate program offers classes all semesters throughout the year. Recruiting volunteers is the first class in a series of five courses and covers the organization and administration of volunteer program. Other classes include: Recruiting, Training, Leadership, Supervision and Communication, and Evaluation and Recognition.

Class is fully online

x For registration assistance phone (503)725-4822 or Toll Free: (800) 547-8887 ask for ext. 4822

x Online contact: http://tinyurl.com/b3cd2oc

GENERAL INFORMATION

Portland State University’s Institute for Nonprofit Management and the Department of Extended Studies have partnered to offer an educational series designed to build your volunteer program to standards of excellence and provide professional development for you.

Volunteers are engaged in programs and projects around the world in new and exciting ways.  Recruiting and organizing them is art and science. This new program teaches you cutting edge strategies to engage volunteers.

The Volunteer Engagement and Leadership Program (VELP) offers two formats to educate professionals and others on how to successfully engage and lead volunteers.  Formats provide hands-on practical exercises and experiences for learners at all levels to enhance their work with volunteers.

Learning Option 1 - Online course in Volunteer Engagement and Leadership-Students from around the world engage in first class instructions from seasoned veterans in the organization of a volunteer program.  Topics include recruiting, screening, planning, marketing, supervision, evaluation, and recognition, to name a few.  This is an asynchronous class. For more information visit the PSU Web site.
http://www.extended.pdx.edu/degrcomp/programs/v_engagement.php

Learning Option 2 - Online learning is not for everyone, so the Institute for Nonprofit Management provides the same content as the online course, but in a face-to-face format.  Visit the INPM Web site for more detailed information on the open enrollment Institute or one tailored to a single group. http://www.extended.pdx.edu/degrcomp/programs/v_engagement_training.php


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A TIP A DAY ON MANAGING VOLUNTEERS

Interested in quick tips on recruiting, coaching, communication, record keeping for your volunteer program.  Follow Volunteer Today publisher and editor, Nancy Macduff on Twitter.  She is posting quick ideas each workday on Twitter about the administration of volunteers.  Check out this new quick resource on Twitter at NLMacduff.  It is the VERY abbreviated form of Volunteer Today.

Nancy is seeking tips, hints, ideas, comments on things related to the management and administration of volunteers.  You can leave a Tweet on the Twitter site or email Nancy at mba@bmi.net.  The tip cannot be longer than 140 spaces or characters. 

REMEMBER: Followers on Twitter can set their profile on privacy to avoid getting unwanted Tweets.  Also, you must pick up Tweets, they do not pop up like your email.  Make it a bookmark on your computer.  Yes, you can Twitter from your computer,  you do not need a smart phone!

If you have not used this social media form of communication and would like to learn how to use it for future communication with volunteers, this is a good way to practice.  Tell the people in your organization and your colleagues in the community about this new site, exclusively for those who coordinate the work of volunteers.


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JOURNAL FOR DIRECTORS OF VOLUNTEER PROGRAMS

The International Journal of Volunteer Administration is a practitioner journal grounded in solid scholarship in the field of volunteerism, but with practical advice for those who manage volunteers.

The Journal is a refereed publication of the North Carolina State University in Raleigh, NC, USA. The IJOVA seeks to provide an exchange of ideas and a sharing of knowledge and insights about volunteerism and volunteer management and administration, both in North America and internationally.

The Journal is a not-for-profit service of North Carolina State University that seeks to connect practitioners, academicians, and consultants in greater service to the global volunteer community and the professionals who lead it.

The IJOVA is governed by a six-member Editorial Board representing the three predominant genres of volunteer management professionals: (a) practicing managers of volunteers, (b) consultants, and (c) academicians focusing upon volunteer management and administration. Three Board members represent the United States while one member each represents Canada, Mexico, and Europe.

Subscriptions are a modest $40. for the electronic journal. For more information and to read six issues for free go to the IJOVA Web site.


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AL!VE SEEKS MEMBERS


The Association of Leaders in Volunteer Engagement (AL!VE) is a national organization that supports and advocates for professionals in the field of volunteer management.  Membership is diverse cross section of professionals who are managers, directors, trainers, and consultants committed to the engagement of volunteers.

You can learn more about AL!VE at their Web site.  http://www.volunteeralive.org There is information on the board of directors, resources, newsletter, and committees.  It is now possible to join the organization online as it moves forward in its development. 


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Certified in Volunteer Administration (CVA)

Volunteer Today encourages mangers of volunteers to enhance their skills and effectiveness on the job through a variety of educational opportunities. Experienced managers of volunteers can highlight that skill achievement by seeking the Certified in Volunteer Administration (CVA) endorsement. The Council for Certification in Volunteer Administration (CCVA) advances the profession and practice of volunteer resource management by certifying individuals who demonstrate knowledge and competence in the leadership of volunteers. Certified in Volunteer Administration (CVA) is an international credential awarded to practitioners with at least 3 years of experience who successfully complete an exam and written portfolio process. Originally developed by the Association for Volunteer Administration (AVA) several decades ago, the credentialing program is now sponsored by the Council for Certification in Volunteer Administration. For detailed information visit their Web site at: http://www.cvacert.org.


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