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This page is devoted to the management of volunteer programs in health care settings.


~March 2013~

Stop Apologizing


In my continuing quest to awaken the leader/professional within all of us, I recently came across this article by Rachelle J Canter, Ph.D., that I thought worth sharing.  Largely a female group of professionals, volunteer leaders still get caught in behaviors that undermine how women are perceived.  Understanding that apologies need not be the words “I’m sorry” or “please forgive me,” Dr. Canter tells us that there are three things that women should stop apologizing for.

  1. Being Smart.  Women tend to minimize their own contributions.
  2. Being successful. You can still be humble and enjoy the success.sad dog
  3. Being powerful.  While each of us recognizes that it is a group effort, work is accomplished because each of us is a quality leader.

The mindset of constantly being apologetic can often be more subtle and damaging in our quest to be taken seriously.  Being aware of this behavior is the first step towards changing and getting rid of this mindset.  As Dr. Canter suggests, find a friend/peer/mentor that you trust and “establish your zero-tolerance apology pact” to circumvent this behavior in the future.

You can find the entire article at


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The author of the Heath Care Volunteer Programs column is Mary Kay Hood MS, Hendricks Regional Health, Danville, IN (317) 745-3556. With a BS degree in biology from Marian College and a Master of Science in Management from Indiana Wesleyan University, Mary Kay has been involved in volunteer management over twenty years with a zoo and in the health care field. During that time, she completed the Management of Volunteer Programs course offered at University of Indianapolis, several supervisory training programs as well as the Indiana Hospital and Health Association’s Management Institute offered by the Executive Education Program, School of Public and Environmental Affairs at Indiana University. Mary Kay served on the Nonprofit Training Center of United Way from 1993 to 2006. During that time, she taught many workshops also facilitating speaker arrangements for the Basic Volunteer Management series. Additionally, she has presented at various national and international conferences. Mary Kay served as president of the Central Indiana Association for Volunteer Administration (CIAVA) from 1993-1997 and the Indiana Society of Directors of Volunteer Services (ISDVS) from 2006-2008. She was also the recipient of the 1995 Outstanding Director of Volunteer Services Award and the 2002 United Way of Central Indiana Volunteer of the Year Award. Most recently she served on the Steering Committee for COVAA resulting in the formation of a new national membership organization for those in volunteer management, the Association of Leaders in Volunteer Engagement (AL!VE). With several published articles, she is also author to two books: The One Minute Answer to Volunteer Management Questions and The Volunteer Leader as Change Agent.

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