| BOARDS AND COMMITTEES
They are volunteers, too!
CONFLICT RESOLUTION AMONG VOLUNTEERS
The volunteer board does not want to hear day-to-day volunteer complaints. If they are, this is a symptom of a flawed system of dealing with complaints. It is equally a mistake to shut down dialogue with volunteers. A policy of never listening to volunteers paves the way to a future embarrassment. There needs to be a logical grievance process that ends with the board reviewing the matter.
Imagine a board presented with the evidence of management wrong-doing by volunteers. The board shuts down the volunteers who bring this evidence. As a result the volunteers go to the press.