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They are volunteers, too!
Look here for information and the latest techniques to develop your board or committee. The purpose is to help those who work or serve on nonprofit boards of directors or committees.

~August 2013~

committee meeting


What is the board’s role in volunteer conflict resolution? Conflict resolution should be a part of the volunteer policies articulated in the volunteer policy manual. A volunteer policy manual is approved by the board of the nonprofit.

The volunteer board does not want to hear day-to-day volunteer complaints. If they are, this is a symptom of a flawed system of dealing with complaints. It is equally a mistake to shut down dialogue with volunteers. A policy of never listening to volunteers paves the way to a future embarrassment. There needs to be a logical grievance process that ends with the board reviewing the matter.

cartoon figures around round table

Imagine a board presented with the evidence of management wrong-doing by volunteers. The board shuts down the volunteers who bring this evidence. As a result the volunteers go to the press.

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