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This page is devoted to the management of volunteer programs in health care settings.


~October 2012~



This month’s column is borrowed from Corsum Consulting (O’Neil, 2009).  They have developed a mnemonic that you as a leader may want to keep in mind when trying to improve trust in your organization:


This mnemonic can also help shape the practical steps you take to improve trust throughout your organization.

In a John Mackey book, he indicates that successful organizations with high levels of trust must:

Diamond Develop and articulate a higher purpose. “The single most important requirement for the creation of higher levels of trust for any organization,” notes Mackey, “is to discover or rediscover the higher purpose of the organization.” This higher purpose must go beyond making money.

Diamond Walk the talk. Organizations must have leaders who “walk the talk”—who serve the purpose and mission of the organization and lead by example.

Diamond Have teams everywhere. Small teams maximize familiarity and trust, which helps maximize collaboration at all levels of an organization.

Diamond Empower employees, because empowerment equals trust. “The effectiveness of teams,” Mackey writes, “is tremendously enhanced when they are fully empowered to do their work and to fulfill the organization’s mission and values.”

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The author of the Heath Care Volunteer Programs column is Mary Kay Hood MS, Hendricks Regional Health, Danville, IN (317) 745-3556. With a BS degree in biology from Marian College and a Master of Science in Management from Indiana Wesleyan University, Mary Kay has been involved in volunteer management over twenty years with a zoo and in the health care field. During that time, she completed the Management of Volunteer Programs course offered at University of Indianapolis, several supervisory training programs as well as the Indiana Hospital and Health Association’s Management Institute offered by the Executive Education Program, School of Public and Environmental Affairs at Indiana University. Mary Kay served on the Nonprofit Training Center of United Way from 1993 to 2006. During that time, she taught many workshops also facilitating speaker arrangements for the Basic Volunteer Management series. Additionally, she has presented at various national and international conferences. Mary Kay served as president of the Central Indiana Association for Volunteer Administration (CIAVA) from 1993-1997 and the Indiana Society of Directors of Volunteer Services (ISDVS) from 2006-2008. She was also the recipient of the 1995 Outstanding Director of Volunteer Services Award and the 2002 United Way of Central Indiana Volunteer of the Year Award. Most recently she served on the Steering Committee for COVAA resulting in the formation of a new national membership organization for those in volunteer management, the Association of Leaders in Volunteer Engagement (AL!VE). With several published articles, she is also author to two books: The One Minute Answer to Volunteer Management Questions and The Volunteer Leader as Change Agent.

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