|VolunteerToday.com ~~ The Electronic Gazette for Volunteerism|
| ASK CONNIE
VT readers ask questions about volunteer management
and administration. Ask Connie, an experienced volunteer manager, consultant
and trainer, provides the answers for all to see.
I am researching on the topic of the average, median, and/or suggested staff to volunteer ratio, which would ideally help support volunteer training and retention in a positive manner. Although I realize there are many different organizations with a wide variety of responsibilities that are held by volunteers, do you have an estimate as to how many volunteers can be properly managed by a staff member who communicates remotely via phone with community outreach volunteers throughout the country? If there is an industry standard, that would be helpful.
Alas, there's no "industry standard" or "formula" for staff/volunteer ratios. There are so many variables in each organization that it would be impossible to create such a standard. You might be able to create your own formula based on hours available to communicate with your off-site volunteers. For example, if you have 5 hours per day to talk with volunteers and each conversation takes 15 minutes, you could supervise 20 volunteers a day. Multiply 20 volunteers a day by 5 days per week and the weekly total is 100 volunteers. So your own ratio would be 1 staff:100 volunteers weekly. Of course, I doubt you have 5 hours a day to talk with volunteers J but you get the idea. I hope this helps you some!
Thank you for the help.
Volunteers are important to any organization because they:
Here’s my checklist for How to Be A Great Place to Volunteer:
Connie Pirtle, of Strategic NonProfit-Resources, has 15 years' experience in working with volunteers. She has consulted and/or trained for such organizations as the Washington National Cathedral, Anchorage Symphony Orchestra, Chamber Music America, and the Association for Volunteer Administration.
Send your questions to Connie
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