|VolunteerToday.com ~~ The Electronic Gazette for Volunteerism|
| HEALTH CARE VOLUNTEER PROGRAMS
This page is devoted to the management of volunteer programs in health care settings.Points of View
POINTS OF VIEW
Healthcare is a unique business. While people will still get sick and require medical attention, today’s current economic condition often forces people to delay until it is truly serious resulting in exorbitant charges. And once treated, some of the patients cannot afford to pay for their care. The new “Value-based Purchasing” aspect of Healthcare reform is on the horizon and could result in reduced reimbursements. It is no wonder that healthcare organizations are looking at ways to trim budgets. But replacing paid staff with volunteers is very short-sighted. Add in the union variable and it can be a nightmare.
Fortunately, the healthcare organization where I am employed is a non-union organization. As the county hospital, the organization wrote off $16M in bad debt last year alone, illustrating the severity of the economic situation. Judy Lieberman with Taylor Hospital in Ridpley Park, PA and Marsha Shanker from BJC Hospice in St Louis, MO offer the following comments on the issue of supplanting. Mary Kay Hood
1) Is there pressure to use volunteers to do things paid staff did?
2) How do you explain supplementing versus supplanting to administrators?
3) How are volunteers responding to replacing staff?
4) How are other paid staff responding to volunteers doing what paid staff did?
5) How has it impacted your ability to carry out the duties of administrator of volunteers?
It’s easy to see from this response that the expectation is that volunteer resources will “fill the gaps” as staff reductions happen. And for some, you see the disparity of providing solid advice to not being in the conversation at all. The final answer to the question of the impact on duties really hits home illustrating that those in positions of authority and decision making do not really understand what we as volunteer administrators do in this profession.
The author of the Heath Care Volunteer Programs column is Mary Kay Hood MS, Hendricks Regional Health, Danville, IN (317) 745-3556. With a BS degree in biology from Marian College and a Master of Science in Management from Indiana Wesleyan University, Mary Kay has been involved in volunteer management over twenty years with a zoo and in the health care field. During that time, she completed the Management of Volunteer Programs course offered at University of Indianapolis, several supervisory training programs as well as the Indiana Hospital and Health Association’s Management Institute offered by the Executive Education Program, School of Public and Environmental Affairs at Indiana University. Mary Kay served on the Nonprofit Training Center of United Way from 1993 to 2006. During that time, she taught many workshops also facilitating speaker arrangements for the Basic Volunteer Management series. Additionally, she has presented at various national and international conferences. Mary Kay served as president of the Central Indiana Association for Volunteer Administration (CIAVA) from 1993-1997 and the Indiana Society of Directors of Volunteer Services (ISDVS) from 2006-2008. She was also the recipient of the 1995 Outstanding Director of Volunteer Services Award and the 2002 United Way of Central Indiana Volunteer of the Year Award. Most recently she served on the Steering Committee for COVAA resulting in the formation of a new national membership organization for those in volunteer management, the Association of Leaders in Volunteer Engagement (AL!VE). With several published articles, she is also author to two books: The One Minute Answer to Volunteer Management Questions and The Volunteer Leader as Change Agent.
A Service of MBA
Publishing-A subsidiary of Macduff/Bunt Associates All materials copyright
The content of all linked sites are beyond the control Volunteer Today and the newsletter assumes no responsibility for their content.