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Training Volunteers and Professional Development

The Training page for Volunteer Today has historically focused on tips for trainers. Each issue will now have information on some aspect of professional development for managers of volunteers and some articles on how to be a better trainer of volunteers. The author of this page, Nancy Macduff, is open to ideas and suggestions from readers on what might be useful information in the area of professional development. You can email her at: mba@bmi.net

~ March 2011 ~

JAZZ UP YOUR HANDOUTS WITH WORD CLOUDS

 

Word clouds are everywhere.  There was one in a recent issue of the AARP magazine aimed at senior citizens.  Are you using them on training handouts?  Handbooks? Newsletters?  Web site?  Below is a word cloud of Volunteer Today words.  Eye catching?  Drawing people to the information.  Fun

I used a free online program called Wordle.  That program allowed me to cut and paste into a word document. If you are operating in an online format, it gives you the "code" to be able to paste into a dreamweaver page. I lost some crispness, but that is an inexperienced person (me) at the helm. You will likely do better!

http://www.wordle.net/

Wordle: Untitled


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HANDOUTS

Handouts, manuals, and guideline are all material used in training sessions.  These documents can be very effective or dismally unhelpful to learners.  Take this checklist quiz and apply it to everything you distribute to learners in a training session.  Does your printed material meet the good communication standards. Click on this PDF link to assess handouts.

ASSESS YOUR HANDOUTS


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Professional Development

Ideas, theories, information, and training for those who manage the work of volunteers



Online Training for Directors of Volunteer Programs


blue dot Recruiting Volunteers

blue dot Leadership and Communication in Volunteer Programs

blue dot Supervision and Managment of Volunteers


Spring Quarter March 2011

  • Want to improve and organize your recruiting efforts?
  • Interested in targeting a market for recruiting volunteers?
  • Looking to improve leadership and communication in the volunteer programs?
  • What to enhance supervision skills and understand volunteer motivation?

Beginning in January the Volunteer Engagement and Leadership Program (VELP) offers three online course, Recruiting Volunteers (8 weeks), Leadership and Communication (4 weeks), and Supervision and Managment (4 weeks) in conjunction with the School of Public Administration’s Institute for Nonprofit Studies and the Department of Extended Studies.  The classes are part of a series that leads to certification in Volunteer Administration and can be taken pass/fail or for college credit.

Recruitment of Volunteers engages students in a marketing approach to the recruitment of volunteers.  Interactive activities involve students in practical discussions of the different styles of volunteering—traditional and episodic; building a recruiting plan, advertising and promotion for volunteers, and the organization of a volunteer recruiting team.

Leadership and Communication in Volunteer Programs (4 weeks) is devoted to placing the administrator of volunteer programs as a leader in his/her organization. Students explore personal listening styles, different roles of leaders, and conflict resolution. Student assignment include personal assessments, evaluation of current leadership roles, and exploration of how to resolve conflicts.

Supervision and Managment of Volunteers (4 weeks) begins with an exploration of motivation and how it influcences human behavior. Students explore the theories Maslow, McClelland, and Herzberg discussing how they apply in the volunteer setting. There are practical exercise related to the delegation of responsibilities to volunteers. Students analyze risk management in volunteer programs. The importance of data and record keeping to successful programs is included in the class.

Assignments in all classes are interactive and designed to build skills directly applicable to a manager of volunteers program.  Assignments can be used immediately in existing volunteer programs. 

For more information on the program visit: http://distancedegree.pdx.edu//programs/v_engagement.php


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Portland State University Training for Managers of Volunteer Programs

Institute for Nonprofit Management

Department of Extended Studies

Volunteer Engagement and Leadership Program

 

Portland State University’s Volunteer Engagement and Leadership certificate program offers classes all semesters throughout the year. Recruiting volunteers is the first class in a series of six courses and covers the organization of the recruitment effort. It includes the impact of societal changes on volunteering, practical strategies for organizing recruiting include conducting needs assessments, strategic planning, and position descriptions. There is also information on the basics of marketing in the volunteer arena, advertising and promotions, screening and the utilization of volunteer recruiting teams.

The third and fourth classes in the series are Leadership and Communication in Volunteer Programs and Supervision and Management of Volunteers. These classes engage students in analysis of personal leadership styles, techniques to resolve conflicts, supervision types, and essential elements of managing a volunteer program. These classes begin in March 2011.

Class is fully online

x For registration assistance phone (503)725-4822 or Toll Free: (800) 547-8887 ask for ext. 4822

x Online contact: http://www.extended.pdx.edu/degrcomp/programs/v_engagement.php

GENERAL INFORMATION

Portland State University’s Institute for Nonprofit Management and the Department of Extended Studies have partnered to offer an educational series designed to build your volunteer program to standards of excellence and provide professional development for you.

Volunteers are engaged in programs and projects around the world in new and exciting ways.  Recruiting and organizing them is art and science. This new program teaches you cutting edge strategies to engage volunteers.

The Volunteer Engagement and Leadership Program (VELP) offers two formats to educate professionals and others on how to successfully engage and lead volunteers.  Formats provide hands-on practical exercises and experiences for learners at all levels to enhance their work with volunteers.

Learning Option 1 - Online course in Volunteer Engagement and Leadership-Students from around the world engage in first class instructions from seasoned veterans in the organization of a volunteer program.  Topics include recruiting, screening, planning, marketing, supervision, evaluation, and recognition, to name a few.  This is an asynchronous class. For more information visit the PSU Web site.
http://www.extended.pdx.edu/degrcomp/programs/v_engagement.php

Learning Option 2 - Online learning is not for everyone, so the Institute for Nonprofit Management provides the same content as the online course, but in a face-to-face format.  Visit the INPM Web site for more detailed information on the open enrollment Institute or one tailored to a single group. http://www.extended.pdx.edu/degrcomp/programs/v_engagement_training.php


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A TIP A DAY ON MANAGING VOLUNTEERS

Interested in quick tips on recruiting, coaching, communication, record keeping for your volunteer program.  Follow Volunteer Today publisher and editor, Nancy Macduff on Twitter.  She is posting quick ideas each workday on Twitter about the administration of volunteers.  Check out this new quick resource on Twitter at NLMacduff.  It is the VERY abbreviated form of Volunteer Today.

Nancy is seeking tips, hints, ideas, comments on things related to the management and administration of volunteers.  You can leave a Tweet on the Twitter site or email Nancy at mba@bmi.net.  The tip cannot be longer than 140 spaces or characters. 

REMEMBER: Followers on Twitter can set their profile on privacy to avoid getting unwanted Tweets.  Also, you must pick up Tweets, they do not pop up like your email.  Make it a bookmark on your computer.  Yes, you can Twitter from your computer,  you do not need a smart phone!

If you have not used this social media form of communication and would like to learn how to use it for future communication with volunteers, this is a good way to practice.  Tell the people in your organization and your colleagues in the community about this new site, exclusively for those who coordinate the work of volunteers.


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JOURNAL FOR DIRECTORS OF VOLUNTEER PROGRAMS

The International Journal of Volunteer Administration is a practitioner journal grounded in solid scholarship in the field of volunteerism, but with practical advice for those who manage volunteers.

The Journal is a refereed publication of the North Carolina State University in Raleigh, NC, USA. The IJOVA seeks to provide an exchange of ideas and a sharing of knowledge and insights about volunteerism and volunteer management and administration, both in North America and internationally.

The Journal is a not-for-profit service of the Department and North Carolina State University that seeks to connect practitioners, academicians, and consultants in greater service to the global volunteer community and the professionals who lead it.

The IJOVA is governed by a six-member Editorial Board representing the three predominant genres of volunteer management professionals: (a) practicing managers of volunteers, (b) consultants, and (c) academicians focusing upon volunteer management and administration. Three Board members represent the United States while one member each represents Canada, Mexico, and Europe.

Subscriptions are a modest $40. for the electronic journal. For more information and to read six issues for free go to the IJOVA Web site.


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AL!VE SEEKS MEMBERS


The Association of Leaders in Volunteer Engagement (AL!VE) is a national organization that supports and advocates for professionals in the field of volunteer management.  Membership is diverse cross section of professionals who are managers, directors, trainers, and consultants committed to the engagement of volunteers.

You can learn more about AL!VE at their Web site.  http://www.volunteeralive.org There is information on the board of directors, resources, newsletter, and committees.  It is now possible to join the organization online as it moves forward in its development. 


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Certified in Volunteer Administration (CVA)

Volunteer Today encourages mangers of volunteers to enhance their skills and effectiveness on the job through a variety of educational opportunities. Experienced managers of volunteers can highlight that skill achievement by seeking the Certified in Volunteer Administration (CVA) endorsement. The Council for Certification in Volunteer Administration (CCVA) advances the profession and practice of volunteer resource management by certifying individuals who demonstrate knowledge and competence in the leadership of volunteers. Certified in Volunteer Administration (CVA) is an international credential awarded to practitioners with at least 3 years of experience who successfully complete an exam and written portfolio process. Originally developed by the Association for Volunteer Administration (AVA) several decades ago, the credentialing program is now sponsored by the Council for Certification in Volunteer Administration. For detailed information visit their Web site at: http://www.cvacert.org.


COLLEGE PROGRAMS ON NONPROFIT AND VOLUNTEER MANAGEMENT

Close to 300 colleges and universities offer academic programs on nonprofit and volunteer sector management. They are usually master's degree programs, but not always. American Humanics sponsors undergraduate programs, as well. If you are looking to push out the professional development window, consider taking a course at one of these colleges. A full list resides at http://tltc.shu.edu/npo/. Thanks to Roseanne Mirabella, of Seton Hall University for keeping up with this list.


Tips, Hints, Recommendations to Manage Effectively

 

book

Available through the Volunteer Today Bookstore


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