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| HEALTH CARE VOLUNTEER PROGRAMS
This page is devoted to the management of volunteer programs in health care settings.That’s why we get paid the “big bucks.”
THAT'S WHY WE GET PAID THE "BIG BUCKS"
According to the experts, the recession is supposed to be over. But it doesn’t feel like it here. While the rest of the country faced looming financial challenges these last two years, some healthcare organizations are just now beginning to feel the devastating implications. That brings with it tough choices and decisions.
For those DVS’ who have oversight for gift shops along with other volunteer functions, you can relate to the following challenges:
With all the different perspectives (volunteers, customers, vendors, suppliers), how can the gift shop meet the many demands? How does that translate to the DVS?
Whether it is gently supplementing volunteer staff with paid employees, setting spending thresholds or completely re-organizing the gift shop organization, these choices and decisions are hard on us. Sometimes the choices and decisions that make the most financial sense are hard because these decisions have an impact on people: living, breathing people with feelings, emotions, challenges and life experiences. After all, most of us are in this volunteer business because we are caring, nurturing, empathetic people. Nonetheless, like it or not, we have to step up to the challenge and try to make the best choices and decisions with minimal impact in order to sustain the gift shop and what it provides the patients, family members and visitors.
In other words, as my boss recently reminded me in a particularly challenging situation…”That’s why you make the big bucks.”
The author of the Heath Care Volunteer Programs column is Mary Kay Hood MS, Hendricks Regional Health, Danville, IN (317) 745-3556. With a BS degree in biology from Marian College and a Master of Science in Management from Indiana Wesleyan University, Mary Kay has been involved in volunteer management over twenty years with a zoo and in the health care field. During that time, she completed the Management of Volunteer Programs course offered at University of Indianapolis, several supervisory training programs as well as the Indiana Hospital and Health Association’s Management Institute offered by the Executive Education Program, School of Public and Environmental Affairs at Indiana University. Mary Kay served on the Nonprofit Training Center of United Way from 1993 to 2006. During that time, she taught many workshops also facilitating speaker arrangements for the Basic Volunteer Management series. Additionally, she has presented at various national and international conferences. Mary Kay served as president of the Central Indiana Association for Volunteer Administration (CIAVA) from 1993-1997 and the Indiana Society of Directors of Volunteer Services (ISDVS) from 2006-2008. She was also the recipient of the 1995 Outstanding Director of Volunteer Services Award and the 2002 United Way of Central Indiana Volunteer of the Year Award. Most recently she served on the Steering Committee for COVAA resulting in the formation of a new national membership organization for those in volunteer management, the Association of Leaders in Volunteer Engagement (AL!VE). With several published articles, she is also author to two books: The One Minute Answer to Volunteer Management Questions and The Volunteer Leader as Change Agent.
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