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This page is devoted to the management of volunteer programs in health care settings.Generational Implications for Supervision
GENERATIONAL IMPLICATIONS FOR SUPERVISION
By now we know that each generation of Americans has its own personality shaped by a set of common experiences sometimes called “defining moments.” While the strength of it may wax and wane, individuals carry this generational personality throughout their life. The generational collision occurs when you have misunderstandings between managers born predominantly before 1960 and young workers. In some arenas, this can be a serious threat to business survival. This sort of generational tension is diversity management at its most challenging.
So as you manage four varied age cohorts, how do you provide adequate supervision for everyone that complements the generational personality? If you take a look at some basic differences that have implications in the workplace, it provides a clearer picture.
The current trends indicate:
As you look at the traits found within each generation, it is easy to see some patterns.
With this in mind, the challenge becomes relating to each generation in a unique and positive manner. Understanding each generation and honoring the person for the experiences they have had in life allows each one of us to approach that person in a meaningful way.
The author of the Heath Care Volunteer Programs column is Mary Kay Hood MS, Hendricks Regional Health, Danville, IN (317) 745-3556. With a BS degree in biology from Marian College and a Master of Science in Management from Indiana Wesleyan University, Mary Kay has been involved in volunteer management over twenty years with a zoo and in the health care field. During that time, she completed the Management of Volunteer Programs course offered at University of Indianapolis, several supervisory training programs as well as the Indiana Hospital and Health Association’s Management Institute offered by the Executive Education Program, School of Public and Environmental Affairs at Indiana University. Mary Kay served on the Nonprofit Training Center of United Way from 1993 to 2006. During that time, she taught many workshops also facilitating speaker arrangements for the Basic Volunteer Management series. Additionally, she has presented at various national and international conferences. Mary Kay served as president of the Central Indiana Association for Volunteer Administration (CIAVA) from 1993-1997 and the Indiana Society of Directors of Volunteer Services (ISDVS) from 2006-2008. She was also the recipient of the 1995 Outstanding Director of Volunteer Services Award and the 2002 United Way of Central Indiana Volunteer of the Year Award. Most recently she served on the Steering Committee for COVAA resulting in the formation of a new national membership organization for those in volunteer management, the Association of Leaders in Volunteer Engagement (AL!VE). With several published articles, she is also author to two books: The One Minute Answer to Volunteer Management Questions and The Volunteer Leader as Change Agent.
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