Volunteers with experience in the world
of information technology are a hot commodity in many organizations. Managers
of volunteer programs can engage IT folks for a variety of tasks. How
do you find them and keep them happy? Here are some tips.
1. Work the phone. Talk to a prospective IT volunteer several times
on the phone. Make sure they know the state of your organization's computer
system. Get the names and numbers related to such things as servers,
mainframes, computers, etc.
2. Roll out as warm a welcome as possible. Engage volunteers and staff
familiar with the IT system to roll out the welcome mat. Encourage the
prospective volunteer to visit your site and familiarize him/herself
with the hardware and software
3. Enlist your volunteers and staff as recruiters. Begin by letting
everyone know that you are looking for an IT person with these skills,
not just anybody who can turn a computer on. The most effective recruiting
is often done by those working inside the organization. If the prospective
volunteer visits the organization, have your volunteers and staff sell
the job too. If person is middle-aged, talk about flexibility, possibility
of service from home, how his/her family might be involved. If the prospective
volunteer is younger, get younger volunteers and staff to talk about
being involved with the organization. Flexibility and work from home
are perks for the young, as well.
4. Emphasize the positives. If working from home is possible, mention
it. If scheduling can be flexible, spell out the ways. Emphasize the
opportunity to really have an impact, something those in big firms rarely
have.
5. Keep it real. Never ever gloss over the requirements of the volunteer
position. Be straight. Better to tell the truth and have the person
say no, than spend the time training the person only to have them leave
after a month.
Excel is a useful computer program for
many tasks required in a volunteer program. Here are some quick tips to
help navigate this database.