VT readers ask questions about volunteer management
and administration. Ask Connie, an experienced volunteer manager, consultant
and trainer, provides the answers for all to see.
Send questions to AskConnieP@cs.com
Happy New Year everyone! The beginning of a year is
my favorite time to step back and take the long view of my work. This
brief lull in the years activities is the perfect time to assess
the basic components of your volunteer program to see what is current
and what needs work. Heres a great checklist to use, courtesy of
the Greater Twin Cities United Way.
Volunteer HR Management
The organization has a clearly defined
purpose of the role that volunteers have within the organization.
Current job descriptions exist for
all volunteer positions in the organization.
The organization has a well-defined
and communicated volunteer management plan that includes a recruitment
policy, description of all volunteer jobs, an application and interview
process, possible stipend and reimbursement policies, statement of
which staff has supervisory responsibilities over what volunteers,
and any other volunteer personnel policy information.
The organization follows a recruitment
policy that does not discriminate, but respects, encourages and represents
the diversity of the community.
The organization provides appropriate
training and orientation to assist volunteers in the performance of
their volunteer activities. Volunteers are offered training with staff
in such areas as cultural sensitivity.
The organization is respectful of the
volunteer's abilities and time commitment and has various job duties
to meet these needs. Jobs should not be given to volunteers simply
because the jobs are considered inferior for paid staff.
The organization does volunteer performance
appraisals periodically and communicates to the volunteers how well
they are doing, or where additional attention is needed. At the same
time, volunteers are requested to review and evaluate their involvement
in the organization and the people they work with and suggest areas
The organization does some type of
volunteer recognition or commendation periodically and staff continuously
demonstrates their appreciation towards the volunteers and their efforts.
The organization has a process for
reviewing and responding to ideas, suggestions, comments and perceptions
The organization provides opportunities
for program participants to volunteer.
The organization maintains contemporaneous
records documenting volunteer time in program allocations. Financial
records can be maintained for the volunteer time spent on programs
and recorded as in-kind contributions.
R=recommended; A=additional to strengthen organizational activities
Interested in assessing Recruiting in your program?
Connie Pirtle, of Strategic NonProfit-Resources,
has 15 years' experience in working with volunteers. She has consulted
and/or trained for such organizations as the Washington National Cathedral,
Anchorage Symphony Orchestra, Chamber Music America, and the Association
for Volunteer Administration.
Send your questions to Connie
Strategic Nonprofit Resources
10103 Edward Avenue * Bethesda, MD 20814 * VOICE: 301-530-8233 * FAX: