VT readers ask questions about volunteer management
and administration. Ask Connie, an experienced volunteer manager, consultant
and trainer, provides the answers for all to see.
Send questions to AskConnieP@cs.com
Recently I've been asked several times for a guide to
volunteer performance evaluations or reviews. It's a task that many volunteers
and staff often dislike and/or overlook. Let's face it "reviewing"
someones performance can be uncomfortable sometimes. But, it doesnt
have to be if you're coaching volunteers throughout the year and if you
frame the evaluation as an opportunity for both staff and volunteers to
decide whats working and what isn't working. I encourage you to
coach volunteers throughout the year and to do a formal assessment at
least every two years. Here is a generic form that you can use as a guide
and adapt to your circumstances.
Volunteer Vision Statement: We celebrate
the unique contributions of our volunteers who join us as steadfast
ambassadors of XYZ Organization and leaders in providing [services].
The purpose of this evaluation is to help our
volunteers work to their greatest potential and to help XYZ better
involve volunteers in participating in their success at XYZ.
Please assess the above named volunteer by considering
the following competencies and key behaviors. [This statement can
be directed toward either staff or a volunteer who does a self-assessment.]
Please rate each item as Excellent, Good, Fair,
or Poor, and feel free to include your comments in the appropriate
section [not shown here].
Excellent
Good
Fair
Poor
Adheres to XYZ's policies
Can work independently
Desires to grow and learn
Displays integrity
Displays appropriate enthusiasm
and/or attitude
Follows instructions
Gives and takes feedback well
Handles difficult situations
effectively and appropriately
Handles difficult people [visitors,
volunteers, staff] effectively and appropriately
Leads when appropriate
Conducts him/herself in professional
manner at all time
Manages time efficiently
Quality of work performed
Punctuality/Attendance
Respectfulness
Respects confidentiality
Responsiveness
Self-motivated
Shares XYX's mission
Concern for participants [clients,
visitors, customers, etc.]
Willing to help where needed
Works well w/staff
Works well w/participants [clients,
visitors, customers, etc.]
Works well w/other volunteers
Thank you for completing this evaluation. Please
return it to XXXXX by XXXX date. The results will be shared with
the volunteer and staff partners.
Interested in assessing volunteer and
staff relations in your program?
Connie Pirtle, of Strategic
NonProfit-Resources, has 15 years' experience in working with volunteers.
She has consulted and/or trained for such organizations as the Washington
National Cathedral, Anchorage Symphony Orchestra, Chamber Music America,
and the Association for Volunteer Administration.
Send your questions to Connie
at AskConnieP@cs.com.
Connie Pirtle
Strategic Nonprofit Resources
10103 Edward Avenue * Bethesda, MD 20814 * VOICE: 301-530-8233 * FAX:
301-530-8299