VolunteerToday.com~~ The Electronic Gazette
The Training Page of Volunteer Today
has practical trainer techniques and activities to make orientation
sessions more productive and valuable. There are also ideas to
help enhance the professional volunteer manager's training level.
Some training of volunteers is done
by speakers. Frequently they are current staff or someone familiar
with the organization. You know them and they know you, but the trainees
have no idea who the person is. It is wise to follow the rules of
effective introductions, even when the person is well known. It makes
a smooth lead in to the topic for the learners, and sets the speaker
up to present his/her material. Here are some tips to make effective
Get background. Learn things about the person; education, years with
the organization, jobs the individual has held, books or articles published,
honors received, how they are an expert on the topic to be discussed.
Make a mini-speech. Construct the introduction like a speech - have
a brief introductory sentence or two, then the body, then transition,
and end with a conclusion. Use the background information to help you
Try to memorize it. Try to talk conversationally without notes. This
makes it seem more conversational and sounds better. If you must use
notes keep them to small 3 x 5 cards. Never read an introduction.
Speak with energy. Be sure you have everyone's attention. Then speak
with warmth and enthusiasm. Your job in the introduction is to set up
the speaker to gain the audience's interest in the topic.
End with applause. Ask the trainees to help you welcome the person
with a round of applause. Your job is to begin the clapping.
Getting people to like
you is just the other side of liking other people. Norman Vincent
Staff should be trained on how to work
with volunteers. If the clerical staff works with volunteers, they
can use help in the ways of organizing and managing volunteers. The
same is true for program staff. Do not assume paid staff knows how
to manage volunteers, even if they are a manager of other paid employees.
While you have an idea of what they need to know, it is also important
to know what people want from you in the way of training. Here is
a simple assessment to get ideas on what staff might need.
Directions: Staff working with
volunteers is interested in information on working effectively
with our volunteers. Here is a short survey to help me plan
a training session for you on organizing and managing volunteers.
Please complete and return to __________________ (name) by ___________
1. I want to learn specific skills
such as ______________ because _____________ .
2. I want to change the way I
_________________ because _____________.
3. I want to have some help with
_______________ because _________________.
4. I want to receive information
about _________________ because ___________________.
Interested in more information on training? Check
out our online
bookstore for Slide Shows on a Shoestring, authored by Nancy
Macduff and An Introduction to Helping Adults Learn and Change,
by Russell D. Robinson.
Interested in assessing volunteer and
staff relations in your program?
COLLEGE PROGRAMS ON NONPROFIT AND VOLUNTEER
Close to 200 colleges and universities
offer academic programs on nonprofit and volunteer sector management.
They are usually master's degree programs, but not always. American
Humanics sponsors undergraduate programs, as well. If you are looking
to push out the professional development window, consider taking a course
at one of these colleges. A full list resides at http://pirate.shu.edu/~mirabero/kellogg.html.
Thank Roseanne Mirabella, of Seton Hall University for keeping up with