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VolunteerToday.com~~ The Electronic Gazette for Volunteerism

MANAGEMENT & SUPERVISION


Find tips to oversee the work of volunteers and practical suggestions to supervise them. Everything from ideas to help you work more efficiently to the latest in research on keeping volunteers happy and productive.

Management Image

~ May 2004 ~ Topics


What Rewards Do Volunteers Want?

The rewards of volunteering are many, but which ones are most important to those who give their time freely? Corrigan and Martin provide some answers in a study published recently in the Journal of Volunteer Administration in an article titled, "Volunteerism: The Rewards and Costs Expected and Experienced."

The authors studied 177 people from Ohio, Pennsylvania, and West Virginia who were active volunteers. Participants in the survey were asked the rewards and costs of volunteering. Here are the results of the survey.

Rank of Reward
# of Responses
% of those making this response
Rank and Cost
# of Responses
% of those making this response
1. Making Friends
44
25%
None
75
42%
2. Personal Satisfaction
29
16%
Transportation Expenses
35
20%
3. Helping Others
26
26%
Time
26
15%
4. Helped to Work with Others
13
7%
Uniforms, Materials, etc.
10
6%
5. Learned from Working with others
12
7%
Minimal Costs
9
5%
6. Feel Better about Self-Accomplishment
10

Buying things for the "kids"
7
4%
7. Sense of Being
8

Being Away from family
6
3%
8. Spiritual Growth
7

Emotional stress
6
3%
8. Recognition
7

Limits other activities
3
2%
9. Spending Time with Others
7

Personal safety
2
1%
9. Higher Self-Esteem
6




9. Personal Benefit - Free Service
6




9. Getting Love from Others
6




10. Confirmation of Career Goals
4




Corrigan, Michael W. and Martin, Matthew M., (2004) "Volunteerism: The Rewards and Costs Expected and Experienced," Journal of Volunteer Administration, Volume 22, Number 1.


Interested in more information on volunteer management and supervision? Check out our online bookstore for One Minute Answer to Volunteer Management Questions, authored by Mary Kay Hood and Handling Problem Volunteers, by Sue Vineyard and Steve McCurley.

One Minute Answer book Image Handling Problem Volunteers book Image


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Tips on Web Writing

Want visits to your Web site? Write something once per month. Stale sites are not high on the Google or Yahoo list of places to visit. Refreshing your Web page with new stories on volunteers or those served by the organization is a sure-fire way to attract attention. It is called "optimizing" your site and is only one in a long list of things to do to generate more traffic.

    • Be concise. Web content should have 50% fewer words than a paper equivalent. Web readers are a forage and consume lot. They scan, scan, scan, until they find just the right spot. NO single chunk of text should be more than 75 words. Tighten your language. Get a good editor to get out the verbiage.
    • Objectivity is key. Avoid those grandiose statements. "The best, most, highest, overwhelming," is to be avoided. And never use jargon or "insider" terms.
    • Write for scan-ability. The reader will scan and you need to write accordingly. Use tables, charts, and graphs. Highlight key words, use short paragraphs, headings, and well-developed sentences.


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Hierarchy of Communication: The Greatest Impact

Do you need to discuss a serious issue with a volunteer? Are you just trying to communicate a reminder about a meeting? What is the purpose of the communication? Depending on the importance of the message choose the appropriate type of communication from this hierarchy.

A Meeting
Hand ImageThe best way to communicate for impact.

Phone Call
Hand ImageVoice tone and back and forth communication make this effective.

    Voice Mail
    Hand ImageYou have only tone of voice to rely on.

    Email
    Hand ImageNot live or effective. Keep email to routine messages.




WSU ONLINE CERTIFICATE IN VOLUNTEER MANAGEMENT

Washington State University offers a Volunteer Management Certification Program through the Internet. Individuals around the world can earn a certificate in managing or coordinating volunteers, without leaving home. For more information, visit Volunteer Today's Portal site, Internet Resources. Look for the Washington State University listing. There is a hot link to their Web site.


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