VolunteerToday.com ~~ The Electronic Gazette for Volunteerism
"When faced with two alternatives, choose the third."
Last month, we talked about tips on how to foster healthy relationships with information technology staff. This month we continue our discussion about working with IT personnel.
In preparing for the article, I had the privilege of networking with some very helpful IT individual working in service organizations throughout the world. Everyone noted that IT people desire to see employees succeed in learning about technology. Many shared alternatives to calling the Help Desk. Read on and choose!
Some Things to Do Before Calling the Help Desk
~ Thanks to Joseph Matuzak for his input for this column. ~
Georgean C. Johnson-Coffey
Georgean is a trainer and consultant in the areas of nonprofit management and volunteer involvement. She holds a Master's degree in Education/Staff Training and Development and a Bachelor's degree in Sociology from Indiana University.
Georgean is an Adjunct Faculty member of Ivy Tech State College with the Business and Industry Training Department. Her articles have been published in the Florida Libraries Journal and The Bottom Line: Managing Library Finances.
Georgean conducts national and regional workshops on Train-the-Trainer, Customer Service, Conflict Management, Staff/ Volunteer Relations, Fundamentals of Volunteer Management, Family Volunteering, Trends in Volunteerism, and other aspects of Volunteer Management.
Georgean is immediate Past Chairperson of the National
Government Volunteer Coordinator Advisory Committee for the Points of
Light Foundation in Washington, DC. She is Past Chairperson and Founding
Officer of Northeast Indiana Association of Volunteer Administration,
a professional membership organization representing 60 nonprofit/voluntary
organizations. She is a member of the Association for Volunteer Administration,
the Points of Light Foundation, and the Association for Research on
Nonprofit Organizations and Voluntary Action.
Georgean C. Johnson-Coffey, M. Ed.
Copyright 2002 by Nancy Macduff
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